9:15 AM - 9:45 AM

Opening Remarks

Xi Zhu and Olivia Jung, OTHC 2025 Co-Chairs

Ron Brookmeyer, Dean, UCLA Fielding School of Public Health

9:45 AM - 10:45 AM

Paper Presentation & Discussion: Empowering the Frontlines: A Structural Solution for Fostering Psychological Safety
Presenter: Elisabeth Yang 

Discussant: Michal Tamuz

Panel Discussion: Beyond the Hospital Walls: Health Systems’ Role in Addressing Housing as a Social Determinant of Health
Moderator: Sonya Gabrielian (VA Greater Los Angeles)

Panelists:

• Cynthia Carmona (Carmona Insights, previously: LA Care Health Plan, Community Clinic Association of LA County)
  
• Emma Cohen (Cedars-Sinai)
  
• Fiona Donald (Fiona Donald Consulting, previously: San Francisco Health Plan, Health Plan of San Mateo)
  
• Brett Feldman (Street Medicine Program, University of Southern California)
  
• Mike Lens (UCLA Luskin School of Public Affairs)​

Welcome Remarks

Ninez Ponce, Chair, UCLA Department of Health Policy and Management

Keynote Address

Barbara Ferrer, Director of LA County Department of Public Health

Paper Presentation & Discussion: Digital Interdependence: Impact of Work Spillover During Clinical Team Handoffs
Presenter: Dori Cross

Discussant: Shin-Ping Tu

• Eric Apaydin - Burnout, Workplace Drivers of Burnout, and Turnover Intent: A Pilot Mixed Methods Study of VA Primary Care Providers and Staff
• Nova Bradford - Ambiguity as Resource: Healthcare Innovation in a Federally Qualified Health Center
• Kathy McDonald - Making Visible the Invisible: Patient Experiences with ‘Pathfinders’ During Diagnosis
• Ksenia Gorbenko - Caregiver Perspectives on the Hospital at Home program: A Rapid Qualitative Study
  
• Hyesung (Hace) Oh - Delivering Amidst Consolidation: Implications of Hospital Mergers on Newborn and Maternal Outcomes
• Chris Rubeo - Organizational Adaptation Through Resource Dependence, Institutional, and Ecological Lenses: The Impact of Medicaid Reimbursement on Medical Respite Services in California
• Patricia Satterstrom - Support in Flux: Exploring the Dynamics of Supporting Innovation Teams Through Their Evolving and Enduring Challenges
• Eugene Schneller - Scoping the Commons: A Theoretical and Practical Paradigm for Managing Supply Disruptions with Collective Adverse Outcomes
• Sakshi Setia - Implementing Digital Innovations in Complex Organizations Using a Sociotechnical Approach
• Susan Stockdale - Assessing Implementation of the Veterans Health Administration (VA) Regional Virtual
  Care Hubs: A Theory-Driven Approach Using Hierarchical Agglomerative Clustering to Identify
  Hub Peer Groups

9:00 AM - 10:00 AM

​Paper Presentation & Discussion: The Unexpected Value of Tedium: How Automation of Routine Expert Work Disrupts Professionalism in Medicine
Presenter: Farnam Mohebi
Discussant: Patricia Satterstrom

Break

Paper Presentation & Discussion: Margin vs. Mission: The Effects of Catholic Health System Ownership on Hospital Operations
Presenter: Alex Schulte

Discussant: Jack Needleman

Paper Presentation & Discussion: Building Trust in Technology: The Role of Psychological Safety Climate in Enhancing Team Performance in Healthcare Settings
Presenter: Zhanna Novikov

Discussant: Zhike Lei

Conference Reflection and Debrief